Training Day

CSN First Contacts' & Members' Training and Support Event 

13th March 2021 from 10.00 to 12.00, God willing.  Please book your attendance using the form below.


In recent correspondence and in our newsletters, we have shared our plans for greater involvement with you, our members. 

As part of our commitment to providing the best possible service to those who contact us for help, we hold an annual Training and Support Event for our First Contacts and their Supervisors each March to ensure that as far as possible they are supported, guided and encouraged in the work of answering the calls on the CSN Helpline.

Past events have covered  areas such as caring for ourselves; using the second contacts database and knowledge of the CSN Safeguarding and reporting process. This is done through presentations and group work with case studies. 
Due to the pandemic, we had to cancel last year’s session and this year the event will be a virtual meeting – so regrettably we cannot invite you to a shared meal. 

This year for the first time we are inviting all CSN members to join us. We look forward to your company.

This year's agenda will include:

Listening skills 
Increasing members' involvement 
The new confidentiality agreement 
Seeking feedback and the process of feedback 
Review of the Guidelines Process 
Safeguarding update 
The journey of adjusting to loss 
Support for Iranian contacts 
Demo of the new database software